Frequently Asked Questions
Everything you need to know about your shopping experience at The Keystone.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
The Keystone accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's portal where you can monitor your shipment's progress.
Are your materials sustainably sourced?
At The Keystone, we prioritize ethical manufacturing. We partner with suppliers who utilize organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.